Entries by KME Systems

Need Ransomware Removal? It’s Already Too Late…

As a MSP, we’re all too familiar with frantic calls from prospects whose hardware have been infected with Ransomware. You can hear the panic in their voices as they ask for immediate help. Though they want us to rush in like the A-Team of IT and fix their problems, we always make sure we have […]

Cyber Security News: 4 Websites to Keep Your Business Safe

Ever wonder where we IT folks get our secret cyber security news? Oh, it’s nowhere special. We just all meet up every couple weeks at Area51 and get our briefings straight from the men in black and their lizard people overlords running the Underground White House. All kidding aside, we simply stay on top of […]

You Can Improve Your Company’s Efficiency By Just Doing This

There is no way to improve your company’s efficiency unless you truly understand your own internal processes. Peter Drucker, acclaimed management consultant and author, said it very well: “What gets measured gets improved.” Without a full diagnosis and documentation of which processes your business does well or poorly, working at efficiency is little more than […]

Why an IT Service Provider That Skips Your QBR Is Cheating You!

Reviews can be intimidating. People often avoid them in the hopes of not having to tackle touchy subjects or some underlying concern. Though it might be tempting to avoid your discomfort, KME feels that a responsible IT service provider doesn’t shy from reviews. In fact, we feel the opposite. Having a constant, open line of […]

Proactive Technical Support: Why Ignorance Isn’t Bliss

Technical support is more than firefighting. A managed service provider can react fast, but there’s still a chance that you will get burned before the fix is completed. That’s why we always promote proactive technical support. It’s part of the value of a managed service provider. Yet once you have proactive tech support, can you […]

Are You Wasting the Help of Good Managed Service Providers?

Are you getting what you’re owed from your MSP? Good managed service providers work to deliver proactive support, but we can’t fix what’s not on our radar. That means, your team needs to fire up the Bat Signal when problems rear their heads. Sometimes, there’s a sense of disconnect about when it’s okay for client […]

“This Is Your Wake-Up Call.”

Last week the U.S. government charged five Chinese military officials with spying on U.S. companies in order to steal vital trade secrets. The Chinese cyber thieves targeted some of the largest American makers of nuclear and solar technology, stealing confidential business information, sensitive trade secrets, and internal communications.  The Justice Department said this should be a national […]