Are you in need of help to manage your end to end IT? If so, you’ve come to the right place. Since 1993, KME Systems has specialized in managing IT so you don’t have to.Learn More
Your phone system is the lifeblood of your business. Whether it’s a new service, a new system, or figuring out what you need, we can solve the problem.Learn More
Sometimes, you aren’t sure what it is you need. Maybe something’s broken or maybe not. You have an issue that needs diagnosing? Just give us a call and we’ll tell you what the problem is!Learn More
Thinking about a new IT project or unhappy with your current support situation? Then think about KME Systems for a minute. Whether you need a major project done and handed over to your staff, or want your people working on your company and not your computers, we can help... and have been for over 20 years!
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“I’ve already got an IT guy. I don’t need a managed service provider.” In the managed service provider (MSP) business, barely a month passes without us hearing that response from prospects. And if that lone IT person provided anything more than false confidence, I would easily concede. But in all but a few isolated cases, a single IT guy is not enough; in fact, he or she might be doing you an injustice in the long-term. While I respect that many highly skilled IT professionals are doing their best to support small businesses, there’s only so much one person can accomplish. Businesses with 5 employees or less can survive with this caliber of service. It’s the least expensive option and a proficient tech is typically well-versed in running IT for tiny businesses. However, growth beyond that size surpasses the threshold at which a single person can provide best-in-class service. Speedy Solutions Is Inconsistent Ask yourself: how much does tech support availability matter to your business? Internet and server outages require expedited response times. No exception. When you call, text, or email your IT guy, you’re confident that they’ll respond as quickly as possible. But as quickly as possible is not the same as instantaneously. Chances are high you are not the only client on that IT guy’s queue. Regular service or a technical disaster can occupy your technician with another client across town, tying that person up until the call is completed. If you’re lucky, it’ll be an hour or so. Is that response time good enough? Maybe if your company is still small, but for companies with dozens or hundreds...Learn More
Tech giants tend to inflate the importance of their latest product releases. However, I’ll give Microsoft its due and say their cloud based Office 365 platform generally lives up to the hype. In fact, if you have already switched or are considering the switch to Office 365, there are several powerful and easy-to-use features that will make you widely productive. The reality is that the features in Office 365 aren’t simply Outlook and Word online. It’s truly become a collaborative experience that, with a little training, you’ll wonder how you lived without it. Real-time Document Collaboration Collaboration on any document can be a nightmare. It’s all too easy to spend hours on dozens of emails as team members chaotically change and rearrange words and ideas. Stop wasting your time! Simply set up a meeting, share the document in Office 365, and have everyone click “Edit Online.” All changes will immediately be visible as they’re made. It’s an incredible time saver. In fact, one client saved 40 hours a week thanks to Office 365’s real-time document collaboration. Previously, our client’s contracts were reviewed by seven people via email at different times, then one person managed changes, and the seven separately reviewed it for accuracy. Now, they schedule a call, everyone logs in, and they update and amend contracts quickly with real-time discussion and agreement. No more lengthy exchanges for approval and no more hours wasted away waiting on one straggler. They collaborated in real-time and approved the result without much fuss. Yammer: the “Private Facebook for your Firm” Yammer is a more purposeful tool than its name might indicate. What it offers...Learn More
The slogan “it’s not if you’ll be hacked, but when you’ll be hacked” is one we’ve all heard a dozen times. But doesn’t it start to get old after a while? You have a good firewall, plenty of anti-virus licenses, and strict prevention processes. Plus, you don’t have any credit card information on file. You’re covered, right? Sorry to burst your bubble, but that’s simply not true. Why Small Businesses Get Hacked There’s a tendency to generalize what hackers actually want. Many of the largest, high profile data breaches (Target, Home Depot, and JP Morgan Chase) have targeted credit card information. Many small business owners deceive themselves into thinking they aren’t targets because they don’t save that information. In reality, credit cards are small potatoes. On black market auction sites, a person’s credit card information can sell for $10 – $40. To gain any worthwhile payoff, hackers need to steal credit card information in bulk, hence all the huge targets. Yet all the real cash is in medical information. One person’s medical records can sell for $100 – $400. Why? With that information, thieves can commit financial and insurance fraud, extort money from scared people, and do even more damage. Though large healthcare facilities and insurers are the meatiest targets, small businesses are easier to surmount. Most don’t have anything but rudimentary security measures protecting their employees’ medical records and group plan information. Don’t think it’s farfetched. All it takes is for hackers to breach one unprotected database and your employees will face ruined credit, phony loans opened in their names, and plenty of other identity theft horror stories....Learn More