9 Reasons You Need a Business Continuity Plan

“Planning is bringing the future into the present so that you can do something about it now.” – Alan Lakein

There are two kinds of challenges to doing business. There’s the normal day-to-day stuff. Finding new customers. Keeping existing customers. Improving efficiency. Motivating your employees. Maintaining the delicate balance of growth versus stability.

These are repetitive and constant. They may evolve over time, but if they change, they tend to change slowly. And then there’s the second kind of challenge.

The unexpected. The things you can’t see coming until they hit you square in the face. When it comes to the second kind, having a business continuity plan makes all the difference.

Need reasons? We got reasons.

If you don’t currently have a business continuity plan, you may not yet know how imperative they are. We can help there.

Below you’ll find 9 reasons why you need a business continuity plan.

1. So you don’t go out of business.

Sorry to start off with something so grim, but them’s the breaks. A business continuity plan can easily be the deciding factor in survival when the chips are down.

49% of small business owners estimate it would take them a minimum of three months to recover from a disaster. Think about all that lost time and lost money. A business continuity plan can help you ensure that your organization recovers much faster.

2. Because downtime is expensive.

The Aberdeen Group reports that downtime costs small businesses as much as $8,600 per hour. Depending on the scope of your operation, that number could even be low.

Let’s cut to the chase. When your network is down, you’re losing money. A business continuity plan gets you back online as fast as possible.

3. Because disasters come in all sizes.

Disasters aren’t limited to hurricanes, tornadoes, earthquakes and the like. Power outages, hardware failure and human error also count. Any of these can take your network down.

Even if you feel confident you’re safe from natural disasters, you still need a business continuity plan to help you get up, clean up and keep going.

4. WannaCry. And Petya. And whatever’s next.

Ransomware is on the rise. According to Kaspersky, there’s a ransomware attack on a business once every 40 seconds. We know the kinds of headlines WannaCry and Petya made. They won’t be the last.

A business continuity plan helps round out your protection against the latest ransomware attacks.

5. For a competitive edge.

There’s a serious advantage to keeping normal operations going while your competitors are stuck waiting. If you can get your network back up and running fast, you’ll almost certainly stand out as a company customers can count on.

6. To sharpen your focus.

The process of creating a business continuity plan forces some important questions about what matters most. Few things will align the focus of your entire organization like developing a thorough business continuity plan.

7. To boost communication.

Communication is pivotal in the midst of a crisis. But like item #6 on our list, the act of creating a business continuity plan will make everyone aware of the best, most productive modes of communication. It will also clarify who’s in charge of what.

Said another way, business continuity helps communication when things are chaotic . . . and when they’re not.

8. Because your reputation matters.

When everything goes sideways, your customers will notice how you respond. They may be understanding if it takes you a bit of time to recover, and they may not be.

But they will definitely be impressed if you don’t skip a beat.

9. For peace of mind.

Finally, a business continuity plan gives you and your staff a sense of peace. You’ll know that even if the worst happens, you have a way to bounce back.

KME knows business continuity.

At KME, we’ve helped dozens of companies put together custom business continuity plans. We’ll take the time to listen to your unique challenges and priorities. We have the knowledge and experience to make sure you’re prepared, no matter what.

If you’d like to learn more about how we can help, please get in touch with us today. A member of our team will be happy to walk you through the process.

How Collaborative Technology Transforms Business

More than 70 years ago, the Memphis Belle made history.

The Belle was a Boeing-built B-17. Also known as the “Flying Fortress,” the B-17 played a pivotal role in World War II. And the crew of the Belle was legendary.

In the spring of 1943, the Memphis Belle became the first bomber to complete the unthinkable: 25 missions over occupied areas of Europe . . . without a single casualty. In the days of unmanned drones, that may not see like much of a feat. During World War II, it was downright miraculous.

As HistoryNet reports, “In Belle’s first three months . . . 80 percent of the bomb group she was part of was shot down . . . Eighty percent losses means you have breakfast with 10 men and dinner with only two of them.”

When asked how they pulled off the impossible, Capt. Robert K. Morgan gave a simple answer: teamwork.

Collaboration & Teamwork

Business consultant and coach Jesse Lyn Stoner does a fine job of fleshing out the concept of collaboration. As she explains, teamwork becomes collaboration when the following happens:

  • it is not through individual effort
  • something new is created
  • the glue is a shared vision

That was certainly the case for the Belle.

It takes 10 crew members to fly a B-17. There’s no success without teamwork. Giving flight to a 33,000-lb hunk of metal is certainly “creating something new.” And that only happens if the crew has a strong sense of shared vision—especially when flying into a combat zone.

Granted you’re not going to war. The stakes aren’t as high for your business. However, there’s a powerful lesson about collaboration here. The crew of the Belle demonstrates the raw power of collaboration.

If you can tap into that, your team will operate at a whole new level.

Tapping into Collaboration

As valuable as collaboration is, building a collaborative culture isn’t easy. In fact, 39% of employees surveyed for a worldwide study complained that co-workers don’t collaborate enough. That’s an alarmingly high number.

But creating a greater sense of collaboration is doable. The Harvard Business Review cites three conditions for cultivating collaboration: “a compelling direction, a strong structure and a supportive context.” As a business leader, it’s up to you to provide a compelling direction and a team structure that works for your organization.

When it comes to a supportive context—i.e., the tools needed to make collaboration possible—you may want a little help.

Collaborative Technology

Forbes recently labeled collaborative technology “the future of information technology.” That may sound dramatic, but it’s no overstatement.

Collaborative technology allows your staff to work together more seamlessly than ever before. Email was one of the first collaborative technologies to gain mainstream traction, but there are dozens of additional tools today. Collaborative tech now also includes voice communications, instant messaging, document sharing, project management, remote access and more.

At its heart, collaborative technology is about connecting people. It’s not about adding more options for the sake of having more options. It’s about giving your employees the right tools to push productivity beyond old barriers.

The Right Tools for Your Team

The field of collaborative technology is exploding right now. That gives you a lot of options, but it also creates a challenge.

Collaborative tools aren’t one-size-fits-all. How will you know which collaborative technologies work best for your company? It’s a difficult but critical question.

Your collaboration tools should work well with your existing solutions and workflows. Moreover, they should be scalable and aligned with your growth plans. There’s no easy answer to this complex question—or at least none we can provide in this post.

But there is a way to make the process easier.

KME is Your Collaboration Expert

The team at KME is serious about finding the best tools for your team. That’s true for all your technology solutions, and it’s certainly true when it comes to collaboration tools.

We’ll take time to understand how your employees work together, analyzing the kinds of collaboration that will benefit you the most. Not only will we set up any new tools, but we’ll be there to support you, as well. If you have questions or issues, we’ll be there to help.

Few things have the potential to transform your business like collaboration. Give us a call today to find out how we can help you make the most your collaborative tools.

Disaster Recovery That Would Make Batman Proud

Christopher Nolan’s Dark Knight trilogy was something else. It’s not an easy thing to find a new way to tell a story that’s been told many times before. And yet, Nolan did.

He gave us a vision of Gotham that was gritty, complex and often brutal. Oh boy, was it brutal.

“Some men just want to watch the world burn.”

That’s what Alfred said to Bruce Wayne. He was trying to explain the insane, destructive nature of Gotham’s criminal element. And, yes, “insane” is exactly the right word.

Over the course of three movies, we see Batman’s stomping grounds terrorized by seven different super villains. They destroy the city’s railway system, devastate the water supply, wreck a few banks, turn a football field into a crater, and blow up a hospital.

And despite all that, local residents somehow managed to keep going. When you think about it, the city of Gotham must have had one impressive disaster recovery plan.

Business as usual.

Sometimes technology is sexy. Everyone gets excited about the new iPhone, the upcoming version of an OS or any kind of innovation to existing gadgets. But disaster recovery? Not sexy at all.

That’s because when disaster recovery works well, it feels anticlimactic.

When the lights dimmed in theaters for The Dark Knight, no one in the audience got pumped about the fact that public transportation in Gotham seemed to be alright even though Batman Begins ended with a massive train crash. We just assume life will go on for the people who live in superhero cities where things blow up from time to time.

But what about your business? If something blows up there, will things go on?

Things blow up more often than you think.

According to one survey, 54% of companies have experienced a network outage lasting at least 8 hours. Causes include power outages (the majority of the incidents), human error and hardware failure.

Why is that important? Because too often we equate “disaster recovery” with newsworthy acts of God. But anything that takes your business offline for 8 hours – a full workday – is a disaster.

Do you have a plan for keeping your business going if your network drops offline for a whole day? You really should.

Disaster recovery to the rescue.

Disaster recovery has a single goal. It won’t make your company more efficient, or generate leads, or attract new employees. It won’t even make you more profitable during normal day-to-day operations.

Instead, disaster recovery helps you get back on your feet in the wake of any kind of interruption. That’s it. It’s that simple.

And that powerful.

If you have the agility to continue being productive, even in the midst of chaos, that’s an incredible competitive edge. That can easily make the difference during the most critical times.

Really good disaster recovery won’t win awards. No standing ovations. Just your company continuing to do business, even if things around you are unstable and unfavorable.

KME has you covered.

That kind of disaster recovery is a subtle art. It sounds simple. But contrary to how straightforward it may look, it takes some serious planning, experience and knowledge to make it a reality.

In other words, this is a good time to call in the pros.

The team at KME Systems knows how to deliver the kind of disaster recovery that can keep your organization in business, even in the worst of times. If you’d like some help with your disaster recovery plan, give us a call.

The Do’s and Don’ts of Cutting Communication Costs

Every business owner wants to cut costs. But before you go on a communication costs cutting spree, consider this. There are good ways to save . . . and some not-so-good ways.

As Forbes recently observed, “when the finance or accounting department drive savings, often times they do so without seeing the big picture of how cost cutting might impact employee and customer satisfaction as well as loyalty.”

Cost Cuts That Aren’t Worth It

If you do a quick Google search for ways to trim SMB communication costs, you’ll find plenty of articles. But that’s part of the problem. An alarming number of them suggest cost-cutting strategies that are just plain stupid.

Here are some of our favorite bad ideas.

All hail Skype.

Skype is free. Why not ditch your phone system and just use Skype?

We’re not slamming Skype. It’s a great communications platform, and it does have some legitimate business applications. But it’s hardly an all-in-one communications solution.

Even Microsoft, the software giant behind Skype, doesn’t tout it as a replacement for business phone systems.

Stop making calls of any kind.

Like Skype, email is more or less free and just about everyone has it. Why not use that for the majority of your communications?

There are a couple of major flaws with this suggestion. First, customers will still expect to be able to call you. Second, text-based communication isn’t nearly as powerful (or convenient) as making a call.

While great for quick, straightforward communication, email will never replace voice conversations.

Go all or nothing on mobile.

We’ve seen both ends of the spectrum here.

Some advocate bumping employee cell phone plans to the max and pushing people to be available at all hours. Others say ditch company mobile plans and do away with company-provided devices.

Both are hard hits to employee morale, and neither does enough to lower communication costs to be worth the effort. Once again, minimal savings with a whole bunch of new headaches.

Tips That Will Actually Lower Your Communication Costs

There are far more effective ways to lower communication costs.

That said, there’s no magic bullet. Each of these will take a little work on your part. But unlike the bad advice above, these tips will actually make a difference in your bottom line.

Be strategically selective.

“Businesses lose an average of $11,000 per employee every year due to ineffective communications and collaboration.” That’s the teaser headline from a recent report published by Mitel.

Here’s the takeaway in a nutshell. When it comes to business communication, more isn’t necessarily better. Instead of rolling out every available option, take the time to be strategic.

Eliminate solutions that don’t fit and make sure everyone has adequate training in the solutions that do work. You’ll cut communication costs and improve overall operational efficiency.

Take advantage of video conferencing.

Video conferencing isn’t a fad. On the contrary, it’s a powerful communications tool with several impressive benefits. We’ll highlight just two of them.

Video conferencing makes dynamic collaboration possible, even if team members are on the other side of the world. You still get all the benefits of rich communication – tone of voice, facial expression, the ability to share visuals – without having to wait for a literal face-to-face meeting.

And it saves money. Video calls are cheaper than plane tickets and delays.

Don’t shy away from social media.

Social media isn’t the best communication tool for one-on-one customer communication. But if you’d like to communicate to your entire customer base, social media is a quick, easy and extremely inexpensive option.

Plus, if you already have a social media presence it’s basically free.

Not only that, but most of your customers are already invested in social media. You’re meeting them on their turf. They’ll appreciate that.

Audit everything.

Our final tip is the most important one. Nothing will uncover as many opportunities to lower communication costs as a full audit of your communication expenses.

Of course, few business leaders have the time or industry experience to effectively analyze their own phone bill. You’ll likely need some help with this one. That’s where KME Systems comes into play.

We’re proud to offer a thorough analysis of your current phone bill completely FREE. We’ve helped clients save thousands per month, and we’re confident we can help you lower your communication costs, as well.

If you’re serious about lowering communication costs, let us help. Give us a call today to get your free phone bill analysis. We promise we’ll make it worth your while.

IT Support as Unique as You

IT support is an interesting thing. Because every company needs it, it’s easy to assume it’s all pretty much the same. With all the managed services providers out there, how different can any of them really be?

Well, we can’t speak for everyone else doing IT support, but our way of doing things is anything but typical. We’re drawn to unique approaches and creative problem-solving. Perhaps that’s why we’re fascinated by General George S. Patton, Jr.

His leadership during World War II is the stuff of legend, in part because he wasn’t shy about unorthodox approaches.

With that in mind, here are five interesting facts about General Patton that mirror the kind of IT support KME provides.

Fact #1: Before his military fame, Patton competed in the 1912 Summer Olympic Games.

Patton competed in the very first modern pentathlon. Not only that, but he was in the running for a medal, placing fifth overall. It’s possible that he should have placed higher. He argued that his marksmanship in the pistol shooting competition was so good that some of his bullets traveled through the same holes left by previous shots!

At KME . . .

We pride ourselves on world-class IT support. We have high standards of excellence, and we routinely push ourselves to ensure we’re delivering the very best support possible for our clients.

Fact #2: Patton carried two ivory-handled pistols.

They were Colt .45s. He used the first in the Pancho Villa Expedition, later adding a second. As History.com explains, “The flamboyant pistols contained his hand-carved initials and became his trademarks.”

At KME . . .

We have our own kind of flair, and in comes through in how we do what we do. After all, our company slogan is “We give a damn.” When you’re working with us, you know you’re working with an IT support provider who cuts to the chase and tells it like it is.

Fact #3: Patton was all about “cutting-edge” design.


He was among the best swordsmen of his day, but disagreed with how the cavalry of his time used blades. He preferred thrusting to slashing, so he designed a new kind of sword to allow for a change in tactics.

At KME . . .

We understand that technology is a moving target. What works today will be outdated tomorrow. Rather than resisting change, we embrace it. We stay up-to-date on new developments and embrace new solutions. We believe that’s exactly what you should expect from your IT support provider.

Fact #4: He was close to the action. Really close.

Some generals prefer the safety of distance, orchestrating military strategy from a protected bunker well outside the battle area. But not Patton. As historian Stephen Ambrose reports, Patton “was often so close to the front that he could hear the different rates of fire of American and German machine guns.”

At KME . . .

We’re ready to roll up our sleeves and dive in. No one on our staff is ever going to tell you, “That’s not my job.” Instead, we’ll work with you to find the right solution. That’s because we’re genuinely invested in your IT support – like a partner, not a vendor.

Fact #5: He was a big believer in communication, even taking dictation . . . from his dog, Willie.

You read that right. Patton doted on his English bull terrier, Willie, and reportedly took dictation from him, writing letters on his behalf to the family dog back home.

At KME . . .

We believe communication is the key to solid IT support. While we’ve yet to facilitate canine correspondence, we’re serious about keeping the lines of communication open. It’s our goal to be transparent, accessible and easy to work with.

The IT Support You Deserve

Your company isn’t like any other company. Your IT support shouldn’t be some cookie-cutter, plug-and-play solution. It should be as unique as your needs.

That’s the kind of IT support KME provides.

If you’d like to learn more about our services, please feel free to get in touch with us today. We’d be happy to show you just how amazing custom IT support can be.

How Disaster Recovery Protects Your Company’s Reputation

It was a nightmare for everyone involved.

For customers, it was jarring. 70 million records exposed. We’re talking about credit card and debit card information lost . . . just before Christmas, in that hectic window between Black Friday and the 25th. Unless your idea of holiday cheer includes meticulous review of your banking statements, it was not a good thing.

And for the company behind the breach, a PR horror show. Because of the timing and the sheer number of customer records involved, it made headlines for weeks. We’ll likely be using it as a case study for cybersecurity for years to come.

Granted, some time has passed. It was 2013 when Target fell victim to one of the most highly publicized security breaches we’ve seen. You almost certain heard about then, but you probably haven’t thought much about it since.

Still, consider this. When the news broke and reporters couldn’t say “70 million” enough times, how many people started to swing by Target and then thought, “You know, maybe I’ll shop somewhere else today . . .”?

Reputation matters. A lot.

Most of the time when you hear about disaster recovery, the focus is on getting your business up and running as fast as possible. The average small business loses as much as $8,600 per hour when its network is offline. It’s expensive to rebound slowly.

But there’s another reason to get serious about disaster recovery – your reputation. As CSO put it, “. . . a data breach is a PR and financial disaster. Companies often spot the intrusion too late, and respond inadequately . . . Customers, for one, will often vote with their feet.”

No joke.

When customers feel they can’t trust a company with their financial information, other factors fall by the wayside quickly. Maybe you’re the best in your industry. Maybe you have amazing customer service. Maybe your customer base is insanely loyal the rest of the time.

But lose their trust, and you’ve lost them.

Disaster recovery and your reputation.

The very same article from CSO quoted above goes on to argue that the damage is often only temporary. After all, Target is still a viable brand. They bounced back from a massive breach, due in part to their disaster recovery plan.

When things got rough, they responded quickly.

Disaster recovery isn’t just about restoring functionality to your system. It’s also about restoring customer faith. If something happens – anything from a natural disaster to hardware failure to a security breach – you need a clear disaster recovery plan.

If you have one, you can weather the storm. Trust can be rebuilt. But only if you show your customers you know how to handle a crisis.

We Give A Damn ‘Bout Your Reputation.

Here at KME Systems, we care a great deal about disaster recovery. We understand the impact downtime has on your bottom line. We also understand the hit your reputation will take if you don’t know how to navigate a disaster. That’s why our custom disaster recovery plans are designed to get you back up and running as fast as possible.

It’s our goal to minimize the impact to your customer base and keep your reputation untarnished, even when everything goes wrong.

If you don’t have a disaster recovery plan in place already, we highly recommend addressing that. And, of course, we’d be honored to help. Get in touch with us to find out more about how our disaster recovery strategy can protect your network stability and your reputation.

How to Make Working Remotely Work

How you feel about working remotely depends a great deal on your expectations. For some, it sounds like a dream-job situation. For others, a convenient option when the situation calls for it. And for some, a colossal mistake full of opportunities for misfires.

We believe remote work has a place in modern business, if approached the right way. We’ll get to that in a bit. First, we’d like to share an example of just how mind-blowing working remotely can be.

Unsettlingly awesome.

Whenever technology opens new a new door, someone’s bound to push it to its limit. The results are almost always interesting, and sometime enlightening. Take the start-up Unsettled, for example.

The subject of a recent New York Times article, Unsettled “organizes 30-day co-working experiences around the world for creative people, entrepreneurs and other professionals seeking to combine work, travel and redefining themselves.” Sure, that sounds interesting, but what does it mean?

Imagine this. For a month, you’re abroad. You’re surrounded by energetic, enthusiastic people in an unfamiliar location. You have all the resources you need to do your job, like Wi-Fi connectivity and work space, plus the adventure of international travel.

Granted, you may not be ready to take that kind of plunge, but Unsettled shows just how feasible working remotely is. There’s an entire community of people who work remotely all the time, from all over the world.

The benefits of working remotely.

Some of the benefits of working remotely are obvious. Remote work allows for flexibility, versatility and a whole new layer of collaboration. Even if a co-worker is on the road for a conference, you can still schedule a meeting and get things done.

But the benefits don’t stop there.

According to one report, a whopping 77% of employees claim they’re more productive when they work remotely. With fewer interruptions, they can get more done. They’re also less likely to take time off. Perhaps most surprising, “42% of remote workers feel they’re just as connected with colleagues as if they were working on-premises, and 10% feel even more connected.”

Not only that, but remote workers are happier, too, stating they “enjoy the freedom and flexibility” when working remotely.

Remote work options that really work.

Of course, even with stats as compelling as these, you can’t just tell folks they can work remotely and hope for the best. There are three key questions to determine if remote work will work for your business.

1. Are you comfortable offering a remote work option?

As the leader of your organization, if you’re not comfortable with remote work then it’s not really a feasible option. You don’t have to justify your preference. It’s okay if you aren’t a fan of working remotely.

If that’s where you are, then the die is cast. No remote work for you. On the other hand, if you see some benefit to working remotely, consider the next two questions.

2. How will you hold remote workers accountable?

This is a big one. Remote work and micromanagement don’t mix. If you’re going to allow your staff to work remotely, you’ll need to be able to hold them accountable without being overbearing.

Will you focus on output and productivity? Reporting? Weekly follow-up meetings? Make sure you have a plan for accountability, and make sure your employees know what it is.

3. What tools will your employees need to work remotely?

Finally, remote work is only possible if your staff can function away from the office. The best way to make that happen is with cloud solutions.

The cloud gives you options for storage and remotely accessible applications. With the right suite of cloud solutions, your people can do every component of their jobs regardless of where they’re located. However, this is also the hardest element of prep.

The solutions you need.

Finding the right cloud services for your company is no easy task. It requires some real expertise. There are a lot of cloud solutions out there. If you want to ensure you’re using the ones best suited for your business, you may want to get an expert opinion.

If you’re gearing up for remote work and would like some help selecting the best cloud solutions for your team, KME has the expertise you need. We’ll guide you to the right blend of cloud services for your needs. Contact us today if you’d like some help going remote.

Unleash Business Agility with Cloud Solutions

There are a lot of compelling reasons to opt for cloud solutions. Small businesses, in particular, stand to gain big by integrating the cloud into their IT infrastructure. Several of the individual benefits of the cloud have the potential to be game-changers. But there’s one advantage that ties them all together.

Cloud solutions give you an unprecedented level of strategic agility.

Agility on the front lines.

General Stanley McChrystal knows a little something about strategic agility. McChrystal was the Commanding General of the Joint Special Operations Command in Iraq. In 2004, he hit a brick wall in his efforts to combat Al Qaeda forces.

The problem wasn’t capability. The soldiers under his command were elite – quite literally, the best of the best. But the information simply didn’t flow fast enough. In the time it took his analysts to decypher the enemy’s plans, the data was no longer relevant. He was two steps behind the terrorists.

In tech terms, he was experiencing lag.

The solution, while novel for a military operation, was both simple and effective. Analysts were handing off information to commanding officers. From there, data worked its way back down the chain of command. He eliminated the unnecessary slowdown and facilitated interdepartmental communication.

He shares his entire strategic approach in his book, Team of Teams.

The challenge of efficiency.

The issue McChrystal faced in Iraq is common in business, as well. Your operations aren’t as smooth and efficient as they could be. It’s an unpleasant truth, but it is true.

Every business struggles with efficiency. Cumbersome processes suck the life right out of growing businesses. It’s difficult to determine just how much you lose through inefficiency, but the impact is real. As is the decrease in your ROI.

So let’s talk about what you gain from efficiency.

Frost & Sullivan report that collaborative technologies improve efficiency by as much as 400%. You read that right. That’s a four and two zeros.

What’s more, a recent Forbes article makes the case that productivity is about more than just efficiency. “Productivity in today’s business world means something new . . . Productivity in today’s world must focus on adaptation, innovation and forward progress.”

We could not agree more.

From combat to the cloud.

And this is where cloud solutions come into the picture. Few business resources pack as much punch as cloud solutions. Working in the cloud unleashes all kinds of untapped potential in your organization.

Cloud solutions make communication feel seamless. Whether your staff works from the same office or on opposite sides of the world, the cloud allows coworkers to be collaborate in real time, any time. On top of that, cloud solutions are at the cutting-edge of modern business innovation. If productivity requires agility and adaptation, then the cloud is very nearly a necessity.

But selecting the right cloud solutions for your business is easier said than done. There are a lot of options out there. Some will fit for your business, and some won’t. If you want to take full advantage of the cloud, you need ensure you’re using the right tools.
The KME team knows the cloud, and knows how to identify the solutions that will propel your business forward. It’s time to take the guesswork out of working in the cloud. If you’re ready to find the cloud solutions that are right for your organization, contact us today.

An IT Helpdesk Is More like the Wild West Than You’d Think

It’s an iconic scene in classic westerns.

The villains are on the run. They just might get away. The lawman knows his chances of catching them grow slimmer by the minute. So he turns to his deputy and says, “Round up a posse.”

He knows the problem he’s facing is too big to tackle by himself. He’s going to need help.

And here’s the irony. When the sheriff assembles a posse, no one says he’s incompetent or lazy. Everyone knows he’s being smart. What matters is getting the job done.

If that requires outside help, so be it.

You need a helpdesk. (Really.)

Here’s the standard case for the IT helpdesk. It’s insultingly basic. Brace yourself.

You’re busy. You have many important things to do. You run a business! You don’t have time to mess with IT issues. You really should have someone who can help out with that. You, my friend, need an IT helpdesk.

Of course you’re busy. Everyone’s busy. And of course you have better things to do with your time.

Unfortunately, you’ve likely heard this lame spiel often enough that you tune out two sentences into it. That’s a shame because, annoying though the approach might be, it’s true.

You really do need an IT helpdesk.

A helpdesk for everyone.

No matter the size of your company, you can’t afford to waste resources. But that’s exactly what you’re doing if you have non-IT staff trying to put out IT-related fires.

Think about all the things you could be doing instead of spending a couple of hours trying to figure out why the Wi-Fi won’t connect. Or why the printer is only printing page 5 of your report. Or why one of your go-to applications says it needs an update, but won’t let you download the very same update.

That time adds up. And that’s time you could invest in activities that actually make money.

It’s no better if you delegate random IT issues to a member of your staff. They have jobs, too. When they get derailed by some kind of technical hiccup, they’re not helping your clients, they’re not closing deals, and they’re not contributing to ROI.

It’s infinitely better to have an appropriate resource ready to go when your tech tools don’t behave. It’s faster, far more efficient, and even less expensive in the long run.

Our helpdesk is your posse.

In that sense, an IT helpdesk is just like a posse. When you need a helping hand, they’re there. Round ‘em up and take care of that issue before it has a chance to slow down your growth.

We strongly recommend that even small businesses consider a helpdesk service. It’s an investment that easily pays for itself in time, focus, and employee satisfaction. Once you have a helpdesk at your fingertips, you’ll wonder how you ever functioned without it.

Our helpdesk team here at KME Systems is top-notch. If you’re interested in further exploring how a helpdesk could benefit your business, we’d like to talk. Give us a call today.

Saddle up, partner. It’s time to round up the posse.


Win the War with Managed IT Services

With business competition growing fiercer each day, it’s easy to make parallels with armies going off to war. After all, your competitors want to wrestle market share from you just as much as a general wants to take land that his enemy occupies. But there are also enemies aside from your competitors trying to take down your greatest asset: your network. This is why managed IT services are a must to win the war.

The Need for a Managed IT Services

Technology has streamlined business processes, bringing products and services to a global marketplace. This expansion, however, has meant a larger frontier to police.

A CEO already has enough to do marshaling his troops in the war to conquer markets. Sales, marketing, HR, distribution, manufacturing: there’s a lot to juggle. CEOs must also ensure their IT network is always online because when your technology fails, your business not only experiences a decrease in productivity; it can incur financial loss.

The best solution is to hire a managed IT services provider to look after your network. They will keep your system safe from attack and will leave you to do what you do best: run your business.

Your General in the War on IT

As an experienced managed IT services provider, KME Systems implements a broad range of strategies in the field. Think of us as your IT general.

We perform a technical analysis of your existing IT infrastructure. After identifying any weaknesses, we devise the best hardware and software solutions for your specific needs.

We’ll offer you a strategy to shift the odds for you winning the war.

An Ongoing Fight

Let us protect your network 24/7. We generate periodic, encrypted data backups, monitor your security configuration, administer vendor patches, and manage your firewalls.

Our team can also help you draft a business continuity plan, so your army is never down in combat.

When there’s a data breach in the line, we act fast. Our service desk never sleeps so you can keep on fighting and win the war.

Give us a call, and we’ll work with you as partners on the battlefield.