No, they are not nuts. Let’s assume you’ve done your research, interviewed several MSP candidates and have decided that you are best aligned with a certain provider. When presented with the contract pricing, you may notice major remediation fees listed, basically scrapping your network, backup system, servers, and maybe even your phone system as well.
If you thought the provider would bring value, you may be feeling duped if spending thousands of dollars right off the bat was not part of the plan. You might be tempted to think they must not understand your firm or your needs. The truth is, you’ve actually picked the right MSP and they are proving it to you at the outset of the partnership between your firms.
Part of a MSP’s due diligence is to examine the technology a prospective client currently owns. Improperly managed clients typically have a mix of vendors due to what was on sale online or what was cheap and readily available. A strong MSP will want you to replace these seemingly cost effective solutions with ones that they understand and have years of knowledge supporting. This is a good thing because the MSP can support your business based upon what they already know. That doesn’t mean everything has to be replaced at once, MSP’s understand budget constraints, but they should put a plan in place and meet with you quarterly to improve your technology plan.
You are hiring a MSP to help your organization be more IT efficient. Part of that process is understanding that some of your technology may appear to be running fine, but in fact has been masking underlying problems that have been there all along. MSP’s will ferret this out, document it and provide a solution.
A MSP that is operationally mature will have strong processes in place to help support your firm. One of these processes is to make sure the client is running their internal organization on a solid technology base that the MSP already knows and can support 24 hours a day. The replacement process can be gradual, but a good MSP will present solid reasons to replace failed technologies in your firm. Remember, you are entering into a long-term partnership with your chosen MSP so strategic planning and understanding of any new spending is a must.
If you answered yes to the opening question (Are they nuts?) hopefully this article helped you realize that the chosen MSP is probably doing the right thing and using their experience to help you long term… not just acting crazy. For more information on what to look for in a sane MSP, please contact us at 949-462-7001 ext 460 or firstname.lastname@example.org.