When most people think of IT support, they think of the fix-it guys. Slow internet? Fix it. Email issues? Fix it. Printer giving you trouble? Take it out to a field and “Office Space” it—printers don’t like anybody.
But in all seriousness, your MSP or internal IT support team focuses on helping end users do their jobs efficiently and effectively. Resolving any IT-related issues keeps your staff and clients happy, but when was the last time your IT folks discussed positively impacting the overall business?
At KME, our philosophy is grounded with 4 business-oriented goals in mind: increase revenue, lower costs, reduce risks, and improve customer and staff experience. Sometimes it can be a challenge, but keeping these top of mind with every IT conversation, ensures our work is hitting our clients’ bottom line.
- Increase Revenue.
Ask yourself, how are my IT tasks helping the company bring in more revenue? Framing your approach to IT tasks in this way will help you see how IT fits into the bigger picture of your business. This can open conversations about how to better serve your customers or help your employees perform their jobs better. At a minimum, it will help you improve processes around IT support.
- Increase Margin & Lower Costs.
Pay attention to phone bills, internet costs, and any other monthly recurring invoices. You might already do this when periodically looking to cut costs, but think about how you can optimize technology spend to help the company. Conducting regular audits of your tech stack spend is crucial to keeping those costs down, and it’s vital to ensuring your using the best technology to meet your growing needs.
- Reduce Risks.
As an IT professional, it’s necessary to ensure you’re helping the business leadership properly understand the risks you see. Educate the team on what you can do to reduce risks, like rolling out MFA (multi-factor authentication), or conducting full backup recovery tests.
This is just good IT support. After all, the best approach to everything IT is proactive, not reactive. If you instill a proactive IT mindset, you’ll not only effectively reduce risks, but you’ll see a positive impact on overall efficiency of your business.
- Improve Customer Experience & Staff Satisfaction.
This may be the last on the list, but it’s one of the most important ones to us. We truly believe in making our clients’ lives easier by offering the most comprehensive and honest IT services. We strive to help our clients improve their own customer experiences and keep their employees productive and happy in their jobs. Happy clients leads to more business and referrals.
If you’re an IT professional reading this, try to incorporate these values into your work. We promise you will see your daily IT tasks provide a greater impact to the company you work for.
For anyone else who made it this far, now is a good time to talk to your MSP or IT support team about their philosophy. At KME, we have seen enormous impact from working with our clients in this way. We believe in aligning with our clients’ business goals to provide the best IT support and security.
We’re always happy to answer any questions you might have, so get in touch with us today whether you’re looking for a new MSP or just want to know how to get that darn printer working.
