When was the last time you measured the ROI you’re getting from your managed IT? No one needs to tell you how vital technology is to your business since you live and breathe it every day. If your technology isn’t providing the benefits it should or your IT team is overloaded with the demands of a growing company, team productivity and operational efficiency go out the window. So, it’s not surprising that finding an IT partner, even if just part-time, that helps your team achieve their goals is an investment worth making.
There are many technical reasons to consider managed IT, from data security to improved business mobility. We’ll be focusing on the business perspective. So how do you calculate your return on investment with managed services?
In this article we’ll talk about:
- How businesses can benefit from full-time and part-time managed services and how to improve your bottom line
- Ways to determine and assess technology risks
- Why downtime can impact your ROI
Measuring the value of managed services
One way to measure the value is with a simple cost comparison. Look at all the IT issues your business has dealt with within the last year and figure out what the full cost to deal with each issue individually would have been, then compare that total with the total you would have paid for managed IT.
But that’s only a small part of the story. There is also the downtime the affected employee or employees experienced from the issue. To tally that up, simply do the math for the hourly cost of the employees’ work.
Suddenly, those small IT issues add up to big revenue hits.
With a managed IT partner, you get service that is aimed at helping to negate or eliminate downtime-causing issues that your IT staff may be overwhelmed by. With the right part-time or full-time managed services partner, they can prevent downtime with:
- Remote monitoring and proactive fixes
- Simple ticketing for quicker resolution
- A large, qualified staff equipped to field large numbers of tickets or issues
Your IT staff is talented, but unless they have dozens of hands-on deck to support the day to day, an outsourced IT partner is best equipped to assist in that area.
Downtime is the enemy
Downtime is the most common cause of resource depletion that plagues business technology. It may sound cliché, but time really is money. If your team is stuck dealing with technology delays and failing hardware, valuable minutes and hours fly right out of your office window.
A managed IT partner should offer dynamic support and strategic planning that streamlines operational processes and boosts productivity. Technology should help you and your team get work done faster and easier. A good managed IT partner will ensure that your IT infrastructure minimizes downtime and supports workflow processes.
Identifying and evaluating risks
As a business owner, you probably have a spreadsheet of incoming and outgoing and cost estimations. Your goal is to grow your profits while also safeguarding your business from potential risks.
In today’s day and age, there are many different types of risks a modern business faces. Part of your job as a small-medium business (SMB) owner is to make sure you have a plan in place to respond to many different possibilities. On the other hand, part of your job is to decide how likely certain situations are to happen and how much of your resources should be invested in avoiding and recovering.
Finding the right partner – even if it’s just part-time
The right managed service provider is not only able to help you with all of the issues above, but they are also a partner who will help you navigate any IT issues your business is faced with. Even if this partner is only around part of the time. And if the day ever comes where you need to respond to an incident, having the right partner by your side could be the difference that keeps you in business. KME Systems is the right full-time or part-time partner for you to keep your business running smoothly. Reach out to us to learn more.