Our Process

Our process for
great
outcomes

The job isn’t done until you say it’s great. Guaranteed.

1. The KME distinction

We value people and our relationships. That’s why we keep your best interests at heart in everything we do. We go beyond “upkeep” IT and become a strategic resource for your business. At the end of the day, if one of us improves, we all improve.

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2. Discovery

In order to find the best solutions for you, we assess your current IT infrastructure and the strengths and weaknesses of it. From there, we can figure out what, if any, changes need to be made and how KME can best assist your business technology. We will then develop a scope of work to guarantee great outcomes.

3. Let’s talk

We present our technical analysis and our scope of work to you. We’ll cover your pain points and your needs, and implement any tweaks or changes based on your feedback. Our solutions only work if we’re both aligned in our goals, so it’s vitally important to us that you feel confident in the scope of work we agree on.

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4. Create a plan

Once we agree on a scope of work, we create a plan that takes into account your goals, needs, and current IT infrastructure. We develop a holistic IT strategy that addresses your short and long-term goals along with an implementation timeline.

5. We get to work

This marks the beginning of the project management phase. We will begin implementing your new solutions and workflows, always with the goal of minimizing downtime. Once implemented, we assist your staff by training them on any new solutions or workflows. Once we are confident in the implementation and training, we will review everything to ensure we hit our goals.

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6. Worry-free care

After the implementation, we immediately transition into the support phase. We continually monitor, patch, and update your systems to bolster your overall security while lowering your operational risk. Our goal is to secure you from cyber threats and reduce risk so you can focus more confidently on your business.

7. Continuing great outcomes

In order to keep your business operating a peak efficiency and give you a strong posture for the future, we regularly assess your solutions so we can clean up any errors or plan out improvements. We are always there, 24/7, to support you through any tech headaches. Our primary goal during this time is to give you as close to 100% uptime as possible.

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