Ready for some brutal honesty?
Most small businesses buy Office 365 for just four features: Word, Excel, Outlook and access to Exchange. In one sense, there’s nothing wrong with that. Those tools are business standards. Even if that’s all you use, that’s a good reason to get Office 365 and keep it.
But there’s so much more you could do with it.
Getting what you paid for.
Mostly likely, your fellow team members know even less about Office 365 than you. After all, they didn’t sit in on the comprehensive presentation your reseller gave. That’s what convinced you to buy, but your staff didn’t see all the same bells and whistles.
Wait a second. You did get a full demo before you bought, right? Your reseller went over all the advanced features to give you a clear vision of how Office 365 can support a full-blown digital transformation, right?
If not, then you missed out. How could you know about implementing your new technology without an overview? And what about training your staff? Not just initial training, but ongoing training so that you’re always taking advantage of everything Office 365 has to offer.
Microsoft deploys new Office 365 features all the time. You need to know what you already have and what’s coming. That’s the only way to make sure getting the whole product.
Are you getting everything you’re paying for?
Doing the right thing.
I’m throwing most of my own industry under the bus, here. Including myself.
At KME, we used to sell Office 365 the same way everyone else does. We’d mention a few key features, and then just assume our clients would figure out the rest. We offered no ongoing training. We’ve been working with these tools for years, so we didn’t see the need to do more.
But we’ve seen the error of our ways, and we’re changing our approach. We now believe resellers have a responsibility to educate their clients. Not just one time (though most resellers don’t even do that), but over time.
And I’ll be honest. It’s a tough thing to do. But sometimes the right thing takes more work. Especially if you’re an MSP.
How we do things at KME.
We promise our clients a higher level of service. We understand that having the right tools isn’t enough. You have to know how to use those tools, too. We want to take care of the technical heavy lifting and help you strengthen your business processes at the same time.
That’s what it takes for you to be successful. That’s the kind of robust IT support you need.
The way we see it, a good reseller will deploy Office 365. A better reseller will do some initial training to get you started. But the best reseller won’t stop there. They’ll also offer a complete process of continuous adoption to help your business succeed a little more every single day.
At KME, we want to be the best.
We encourage you to make sure you’re working with an IT support team that’s really dedicated to your success. Not just today, but into the future.
If you’d like to learn more about how we offer that level of support here at KME, give us a call. I promise, it will make your life easier and your business more successful.