Old West Posse

An IT Helpdesk Is More like the Wild West Than You’d Think

It’s an iconic scene in classic westerns.

The villains are on the run. They just might get away. The lawman knows his chances of catching them grow slimmer by the minute. So he turns to his deputy and says, “Round up a posse.”

He knows the problem he’s facing is too big to tackle by himself. He’s going to need help.

And here’s the irony. When the sheriff assembles a posse, no one says he’s incompetent or lazy. Everyone knows he’s being smart. What matters is getting the job done.

If that requires outside help, so be it.

You need a helpdesk. (Really.)

Here’s the standard case for the IT helpdesk. It’s insultingly basic. Brace yourself.

You’re busy. You have many important things to do. You run a business! You don’t have time to mess with IT issues. You really should have someone who can help out with that. You, my friend, need an IT helpdesk.

Of course you’re busy. Everyone’s busy. And of course you have better things to do with your time.

Unfortunately, you’ve likely heard this lame spiel often enough that you tune out two sentences into it. That’s a shame because, annoying though the approach might be, it’s true.

You really do need an IT helpdesk.

A helpdesk for everyone.

No matter the size of your company, you can’t afford to waste resources. But that’s exactly what you’re doing if you have non-IT staff trying to put out IT-related fires.

Think about all the things you could be doing instead of spending a couple of hours trying to figure out why the Wi-Fi won’t connect. Or why the printer is only printing page 5 of your report. Or why one of your go-to applications says it needs an update, but won’t let you download the very same update.

That time adds up. And that’s time you could invest in activities that actually make money.

It’s no better if you delegate random IT issues to a member of your staff. They have jobs, too. When they get derailed by some kind of technical hiccup, they’re not helping your clients, they’re not closing deals, and they’re not contributing to ROI.

It’s infinitely better to have an appropriate resource ready to go when your tech tools don’t behave. It’s faster, far more efficient, and even less expensive in the long run.

Our helpdesk is your posse.

In that sense, an IT helpdesk is just like a posse. When you need a helping hand, they’re there. Round ‘em up and take care of that issue before it has a chance to slow down your growth.

We strongly recommend that even small businesses consider a helpdesk service. It’s an investment that easily pays for itself in time, focus, and employee satisfaction. Once you have a helpdesk at your fingertips, you’ll wonder how you ever functioned without it.

Our helpdesk team here at KME Systems is top-notch. If you’re interested in further exploring how a helpdesk could benefit your business, we’d like to talk. Give us a call today.

Saddle up, partner. It’s time to round up the posse.

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