Business man wearing a mask and cape.

Your Superhero Suit, Part 4

Everyone knows Tony Stark is Iron Man. He’s not exactly shy about it.

And while Tony’s really smart and skilled in the art of kickin’ ass and takin’ names (specifically those of supervillains), he has help from his trusty computerized sidekick, J.A.R.V.I.S. While J.A.R.V.I.S. is short for “Just A Rather Very Intelligent System,” we’d argue J.A.R.V.I.S. isn’t just any other computer system.

While Tony is out saving citizens and fighting for the greater good, J.A.R.V.I.S. is in the background making sure Tony’s superhero suit is functioning as it should.

At KME, we’re not just any other managed service provider, either. We’re the J.A.R.V.I.S. to your Iron Man, providing the reliable, behind-the-scenes IT support you need to reach your goals.

IT support that makes a difference.

IT support takes the burden of minor issues and complicated technology projects off of your shoulders, so you can focus on more important matters.

There are several different kinds of support available. Different businesses will opt for different kinds based on their strengths and weaknesses. Being aware of both will help you on your quest for greatness.

Helpdesk Support

Unlimited, remote IT support. On demand. Sounds nice, right? That’s what helpdesk support is. Forget your password? We’ll reset it. Accidentally delete documents? Consider them recovered. Faced with the blue screen of death? We’ve got you.

We handle all your minor technology issues so you can focus on helping customers and completing projects.

Onsite Support

We don’t subscribe to the break-fix philosophy. Why wait until something actually goes wrong before taking action? Our goal is to provide proactive hardware maintenance, extending the life of your technology.

In the event your hardware does fail, we’ll be there. We can also help with more complex IT projects like implementations and infrastructure redesigns.

“We get back to work for the people who need us. And if we have to, we do it all over.” Spectrum, Mighty Avengers Vol.2, #14

Business Continuity Planning

There’s no way to protect your network from every possible threat. There will be times when downtime is inevitable. So, you need a disaster recovery plan.

The experts at KME can help you design a strategy to get back up and running when crisis strikes. That’s the only way to maintain your productivity and your reputation.

That’s how you accomplish your mission.

Related Blog: The Complete Guide to Business IT Support

Support you can rely on.

What good is an IT provider if you can’t get ahold of them? Or you’re left wondering when an issue will be resolved?

Whatever level of support you choose, it needs to be reliable. There should be open lines of communication for problem resolution, project completion, and data restoration.

Just like J.A.R.V.I.S. is committed to providing Iron Man with the support he needs to save the day, we’re committed to providing you with dependable IT support so you can focus on growing your business.

And we’re damn good at it.

“I’m the best there is at what I do.” Wolverine, X-Men Origins: Wolverine

Up Next

In the final installment of this five-part-series, we’ll explore how to keep your business current with continually evolving technology.

Until then, we leave you with this. You are your company’s hero.We’re your sidekick, providing you with the support you need to accomplish greatness.

Want to see how we can support your goals? Allow us to assist.

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