Unified Communications Focus: VoIP

Unified communications help businesses effectively integrate features of phone service, instant messaging, email and more together in one system. With it, you can promote efficiency and productivity. But without it, you’ll experience choppy communications that make your business harder to run.

Phone service in the modern era can operate over the Internet – known as Voice over IP (aka VoIP). The primary benefit of VoIP over traditional phone service is that it can integrate with a greater unified communications (UC) strategy to help your business communicate more effectively as a whole.

Let’s take at some of the features of VoIP and how they can benefit you.

Flexibility

UC allows for the ability to answer calls on any number of devices. This is super handy when it comes to handing out phone numbers to clients or businesses. Your employees will be able to answer on their desk phone, cell phone, laptop or mobile device. They also can alternate between devices during a phone call allowing for much more availability and flexibility. 

The human touch.

If you or your employees would prefer to have a presentation via conference call or make a meeting a bit more personal, you can choose to have a video-call. Most VoIP-ready devices have cameras and displays to enhance communication and make it a bit more personal.

These extra features are what makes this system unique. If you are looking to expand your horizons and choose a UC system, VoIP could be a good option for you.

Scalability. 

UC can increase scalability by incorporating everything into one system. From that system, you can add and remove users as your business evolves. That’s not like traditional phone systems – they typically require you to add lines once your contract expires, which can bottleneck you and cause frustrations. With VoIP, all of the complexity is taken away.

Multi-system integration. 

Perhaps the most underappreciated benefit, VoIP will allow your employees to join together multiple systems they use each day to improve the quality and speed of their work. For instance, you can often tie your email or digital fax clients into your VoIP system. This can allow for voicemails to be transcribed automatically and delivered to your employees via email, instant message.

Connectivity

Assuming that you’ve migrated your VoIP services server to the cloud, in the event of a natural disaster or some sort of power outage, you’re not going to be disconnected. So long as your employees have cell phones that can get a signal from a satellite or tower, you’re still in good shape.

KME has been working with UC systems for a number of years now. We’ve seen the benefits of the different systems, VoIP included. If you’re looking to take the next step in communications and data sharing, it’s time to do yourself a favor and get integrated with a voice over IP phone system. Not only are you going to save yourself money, but you’re also ensuring effective communication for your employees.

Contact us today to get started.

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