The job isn’t done until you say it’s great. Guaranteed.
We’ve developed a process that ensures amazing outcomes for our clients. We aim to provide expertise and service far exceeding your expectations for a managed service provider and IT partner.
The KME Distinction
We value people and our relationships. That’s why we keep your best interests at heart in everything we do.
We go beyond “upkeep” IT and become a strategic resource for your business. At the end of the day, if one of us improves, we all improve.
Discovery
In order to find the best solutions for you, we need to get to know you and your business. We start by assessing your current IT infrastructure and it’s strengths and weaknesses. From there, we identify any changes that can be made to improve your business technology infrastructure, and we put those recommendations into a scope of work to guarantee great outcomes.
Conversation
We present our technical analysis and scope of work to you to open a dialogue. We discuss your pain points and needs, and then implement changes to the scope from this conversation. Our solutions only work if we’re both aligned in our goals—your confidence in our work is vital to success.
Planning
Once a scope of work is agreed upon, we create a plan that takes into account your business goals, needs, and current IT infrastructure. We develop a holistic IT strategy and implementation timeline that reinforces your short- and long-term goals.
Implementation
We begin implementing your new solutions and workflows, always with the goal of minimizing downtime. Once implemented, we assist your staff with training and anything else they need to feel comfortable in the new IT environment. After our team and your staff are confident with the transition, we review everything to ensure we hit our mutual goals.
Worry-Free Care
After implementation, we transition immediately into the support phase. We continuously monitor, patch, and update your systems to bolster overall security and lower operational risk. Our ultimate goal is to provide the support you need to focus more confidently on your business. We’re here 24/7 to guarantee as close to 100% uptime as possible.
Continuing Great Outcomes
As your business grows and technology advances, your IT solutions must adapt. We regularly assess your solutions to keep your business operating at peak efficiency and give you a strong posture for the future. We believe great outcomes spring from a proactive strategy.
Think we’re a good fit?
Grab a free technology consultation with our team.
We’ll help you figure out exactly what IT services and support you need.
