5 Reasons Your Company Needs an IT Service Desk

You’re an entrepreneur. Your company is growing. As your operation expands, it becomes clear growing pains are inevitable.

It’s time to offload some of your stress. In that vein, here are five reasons to consider making use of an IT service desk.

1. Ain’t nobody got time for that.

Your staff is busy, just like you. They have a specific skill set. That’s why you hired them. You need them to do their jobs, not take on IT projects they may or may not be equipped to handle.

For any SMB, one of the challenges of maintaining success is focus. Anything that distracts your team has the potential to derail your growth. Sure, you might have someone on staff who can figure out why the printer isn’t working, but wouldn’t it be better if he were doing his actual job?

An IT service desk takes that responsibility off your people, freeing them to focus on actual work.

2. Time is money . . . times two.

Your staff is already spread thin. When one of your employees has to stop work to deal with an IT hiccup, they’re not doing what you pay them to do. That’s your first loss.

On top of that, they’re trying to fix something they that could easily fall outside their area of expertise. Loss number two.

When the issue is finally resolved, your staff member will have to circle back around to his/her job responsibilities and regain focus. By then, they’ve lost time they could have spent facilitating your company’s growth, and they’ve lost time learning how to act as an ad hoc IT service desk rep.

The inefficiency compounds. It’s so much better to have the right resources on call.

3. Fixes that don’t work.

Many SMBs don’t have an IT expert on staff. Even if a staff member doesn’t have to neglect core responsibilities to handle an IT issue, they may have no idea how to work with technology. That’s like taking your car to a mechanic who isn’t really a mechanic. They can attempt to address the problem, but there’s no guarantee their “fix” will result in actual improvement.

And what if they unintentionally make things worse?

Solve technical problems correctly the first time by relying on a skilled IT service desk.

4. Reduced operating costs.

There’s real monetary savings in outsourcing your IT service desk.

A quality service provider will address issues strategically, taking into account your business needs and goals. They won’t just make the printer print this time. They’ll track down the network error causing the misfire and ensure nothing like it happens again.

Why run into the same issue repeatedly? A professional IT service desk can provide one-and-done solutions that leave you and your team better equipped, both now and in the future.

5. Around the clock support.

For SMBs, it’s simply not practical to staff an internal IT service desk. Especially if you need support 24/7. Even if you can afford one staff member during business hours, that represents a very limited resource available only at very specific times.

But an outsourced IT service desk can be available and on call every day, all day. When something goes wrong, you won’t have to worry about what time it is. You’ll have an entire team of experts at your disposal around the clock.

KME Systems knows IT service desk support.

If you’re an SMB owner and you’re serious about getting the IT service desk support you need when you need it, KME Systems is ready to deliver. Our service desk support is unparalleled. This is one of those business tools that can truly set you apart from the competition.

If you’re ready to experience the hassle-free bliss of solid IT service desk support, contact KME Systems today.

What a Business Continuity Plan Means to You

In our years of experience, we’ve seen it all – from simple power shortages to full-scale fires, and everything in-between. Your business operations can change in an instant.

Do you have a plan in case something goes wrong?

Why you need a business continuity plan.

A business continuity plan is a critical part of keeping your company up and running when disaster strikes. So what does this mean to you?

According to CPA Practice Advisor, “34% of American small businesses have personally seen extreme weather impact their business.” And 57% of those very same small businesses do not have disaster recovery plans. More than half of all SMBs simply aren’t prepared.

Are you one of these businesses?

Priceless peace of mind.

The first thing a business continuity plan provides is peace of mind.

No one wants to think about the possibility of a disaster, but the unexpected does sometimes happen. If something like that happens to your business and you don’t have a business continuity plan, everything comes to a complete stop. You’ll have to rebuild your business from the ground up. And while you’re rebuilding, you’ll lose money, time and even clients.

With a business continuity plan in place, you can rest assured your business will continue, even if the worst happens.

Cost-effectiveness for the win.

Let’s talk cost-effectiveness.

When a business is caught without a continuity plan, it’s not just your productivity that’s affected. The cost of rebuilding a business from the ground up can easily bankrupt a company. And even if you’re flush with cash, you’ll still lose valuable time. Time you could have spent making money.

The beauty of convenience.

In the worst of times, the last thing you want is to experience the inconvenience of having to figure out who to call, when to call them, and where to start the rebuilding process. These things are complex and often take hours of time to work through, especially if you have no plan.

A business continuity plan won’t completely eliminate the sense of chaos, but it will add some much needed convenience into the mix. You’ll know where to go and what to do to get back on your feet. You’ll also have a way to continue working, so you don’t have to worry about lasting negative impact on your business.

Organized to the hilt.

Organization is critical in a time when everything’s in disarray. We’ve experienced this firsthand. When our clients have a solid plan, they’re able to navigate even the most difficult situations with a strategic focus. And that’s what you want when things get rough.

At KME Systems, we ensure none of our clients experience the utter hopelessness of dealing with a disaster unprepared. We don’t want you to become another statistic.

Get in touch with us today to begin the process of developing your business continuity plan.

Stop Accepting Mediocre IT Support

Does this describe your firm? You want better IT support but are afraid of the transition process and accept your existing network as “good enough.” Will the Managed Services Provider (MSP) you’re talking with actually provide better service? What about during the interim? Is what you have enough?

Change is uncertainty, which can affect your business negatively. But don’t let uncertainty keep you from your future. So many people live with mediocrity.

Mediocrity is everywhere: auto repair, restaurants, customer service and IT support. Why subject your firm to this?

Merriam-Webster defines mediocrity as having moderate ability or value. Is that what you want to settle for with IT support?

Don’t do it. It’s not right for your business. Good MSPs don’t accept mediocrity internally and certainly won’t deliver it to you.

KME: Your IT Support Partner

Plenty of great MSPs exist throughout the United States; however, you’ll get distinctive service from KME Systems. Even if you’re not in Southern California, we partner with excellent firms from all over. We’ll recommend a firm who doesn’t accept mediocrity either.

Learn about our passion for IT and how KME genuinely wants you to Thrive, not just survive.

Why Successful Businesses Leave Managed and Professional Services to the Pros

It’s impossible for most companies to conduct business without some form of IT system in place. But servers and computers don’t magically appear on their own, and they don’t fix themselves either when things go wrong. Managed and professional services are a must.

While a typical startup with limited cash flow might consider building and maintaining systems on its own, or with the help of “experienced” friends, this will limit a company’s growth. The key to digital success for businesses of any size or stage is to hire IT professionals for both managed and professional services.

Starting Out Fresh and Professional

Professional services cover all forms of IT work requiring boots on the ground. Core services include upgrading/installing computers, servers, and devices.

For new companies, professional IT services are at the top of everyone’s list, whether they realize it or not. The most basic tasks, such as sending emails, saving files, and making voice calls, require an IT system.

With millions of businesses running on all kinds of systems globally, the IT solutions market is daunting. Consequently, it’s easy to check price tags and decide to put on the IT hat and do things alone. Nothing is worse for a startup than believing IT YouTube training is as good as a professional engineer. Losing private data because a secretary set up a company’s server could spell trouble for a new business’ future.

Beyond ensuring a company’s system functions properly, professional engineers consider what components will lead to the most productive work environment. This saves both time and money in the short- and long-term.

The Way IT Has Always Been

A company looking to expand might ask a new employee for advice on doubling the size of its network. Just because they listed IT as a skill on their LinkedIn profile doesn’t mean they can handle an entire company’s network. One of the dozens of possible scenarios could end with literally two of everything and excessive amounts of spending.

An IT engineer can propose solutions that could even lead to downsizing a company’s physical assets while increasing productivity.

Established companies with IT philosophies like, “we’ve always done it this way,” or “if it isn’t broken, don’t fix it,” are guaranteeing themselves a future of ceased growth or even closure.

Managing Your IT Momentum

Once everything is installed and functioning correctly, the journey is just beginning. The next step involves hiring a Managed Service Provider (MSP).

No business enjoys computer or server failures. The frustration alone can affect employees’ or clients’ moods. However, the amount of time a system stays down can have an impact on a company’s productivity and bottom line. Managed IT services seek to end problems before they exist.

Think of an MSP as an all-knowing, ever-present being who tirelessly watches a company’s entire network. The only thing better would be to hire Gandalf. Managed services don’t stop when the regular work week does either. Advanced monitoring software routinely alerts engineers to potential issues, who remotely conduct timely fixes.

By investing in managed services, a company can have peace of mind. Their accountant can also keep counting cash instead of troubleshooting every computer problem because they have an Apple Watch and must be tech-savvy.

Investing in Your Future by Using Managed and Professional Services

What do experienced friends, secretaries, new employees, and accountants have in common? They aren’t IT engineers. While they are well-meaning people who generate revenue for you elsewhere, they can lose your company money when you repurpose them as IT professionals.

No business is too small or too old to start implementing managed and professional services. Whether your venture is new and you want to start off on the right foot, or you believe your business needs a boost in productivity, our team at KME Systems is ready to make magic.

Save your staff a headache!

Make 2017 the Year You Stop Banging Your Head Against the Wall of These Three Critical IT Problems

All companies face common IT problems, and some solve them — good firms even solve them correctly. Make 2017 the year you examine your specific situation and make sure you are prepared.

1. No Business Continuity

This isn’t just backing up your data, but examining your real need around business continuity. Learn the acronyms RTO and RPO, and decide how long you can be down and how much data you can lose.

You will lose data — everyone does unless it’s protected. Servers go down and even cloud providers fail. Remember, the Cloud is just someone else’s computer, which is also prone to breaking.

Is your business interruption insurance up to your currents needs? You have examined your renewal policy, right?!

Also, what about protecting your email, PBX, and Internet circuit? Your employees can’t do their job if your fast connection goes down and your “backup DSL” kicks in. If the speed of the backup circuit was really enough, why did you buy the faster pipe in the first place?

2. Not Replacing Aging Hardware

Sometimes we laugh inside when a client tells us they don’t want to replace a 7-year-old desktop because it still works good enough. Does it really? Of course, we understand and respect budgets and cash flow, but we also notice when everyone has the latest smartphone. This is when we question the allocation of those limited resources. So should you.

3. We Don’t Need IT Process, We’ve Got an IT Person.

You don’t? Have you determined the loss in productivity by waiting for “Johnny Ponytail” to show up after three days to fix something in 15 minutes? What if Johnny (or Janey) decides to go on vacation? Are they handing your passwords over to a trusted friend who can step is as needed? That’s just crazy to us.

Is your single IT person staying trained, attending manufacturer conferences, and offering you best in breed solutions, or simply what is on sale at the local warehouse club?

Note – we are not knocking Costco, those $1.50 hot dogs are killer!

Want some help with any of this? Find a good IT service provider, there are plenty around, and we are one of them. Stop banging your head against the wall because the wall just silently laughs back.

Agree or disagree? I want to hear it!

Have a great new year.

A Game-Changing New Year’s Resolution: Building Your IT Strategy

New year’s resolutions are everywhere, and while most personal goals crash and burn, failure is not an option for businesses looking to grow. So, put the metaphorical cookies aside and prepare to strengthen your company in 2017 by investing in your most neglected muscle to success: your IT strategy.

Preparing for Your Explosive IT Growth

Like anything worthwhile, strategies are necessary to experience growth in your technological productivity. Although the new year is a time for new commitments, they aren’t self-fulfilling. You won’t miraculously wake up one day with a leaner waistline and increased strength, as this takes time and commitment. More importantly, however, is knowledge, and those committed to making strides at the gym know that hiring a personal trainer is one of the best things they could do to reach their goals. Sure, it takes a little money, but the payout is huge for serious individuals.

A Managed Service Provider (MSP) is to IT what a personal trainer is to fitness. Like the personal trainer, an MSP looks at the entire body of an organization and builds a strategy to ensure each part grows proportionally to create a powerhouse machine.

Considering Each Component of Your Network

Ever thought about how each piece of technology holds your company together? Like the inner workings of a human body, an entry-level office assistant shares a connection to the CEO, and every part in-between must communicate through an IT system. The health of this system has a direct effect on a company’s productivity.

Sick of stressing about losing all of your data because you’re only storing it locally? Tired of your accounting manager having a work computer without remote access and taking calls continually to learn what’s going on at the office? Feel like your brand-new computer’s performance isn’t up to speed? Can’t keep up with schedules because your calendar isn’t online? Constant router problems keeping your employees offline?

With an MSP, it doesn’t have to be this way in 2017.

Thinking about Going at IT Alone?

Could you improve your IT strategy on your own? Sure. But without intricate knowledge of how your entire company works together, some parts will ultimately be neglected and lead to decreased performance across the board.

Upgrading half of your office computers while giving the old units as hand-me-downs to lower-level employees may sound like a good solution, but some components at the server level may no longer work right for your new machines.

Moving over to 100% cloud storage to quell your fears about losing all of your data could dramatically slow down individual employees’ productivity, depending on internet speeds and file sizes.

While both scenarios solve a problem, they produce yet another. Writing your own IT license to save money is never a good idea and leads to loss of time and more money going towards fixes than improving productivity.

Don’t let your 2017 be a year of constant gains and backtracking.

Building for the Future with an MSP

Why take your business’ IT strategy as serious as personal health and hire an MSP? Because IT penetrates every part of your company, from your secretary’s desk to your servers housing all of your data. Without the right strategy to amp these up, any gains your company intends to make in 2017 could be diminished. Our team at KME Systems is here to ensure your new year is your most successful yet.

Ready to build in 2017?

Work Smarter Not Harder with an IT Consultant

Technology should allow you to work smarter, not harder. However, if you’ve never heard of a server, think beating your computer is a good repair practice, or believe the Cloud is some mysterious thing in the sky, chances are your technology is putting you to work instead of the other way around. But there is hope that won’t break your bank and leads to increased productivity: an IT consultant.

Your Friendly Neighborhood IT Consultant

It’s no secret that expensive products and services, while often beneficial when properly used, flood the market and can affect a small business’ bottom line. As a result, most business owners’ scam meters are on high alert. It doesn’t have to be this way with your technology.

With so many IT solutions available, the market is rich with engineers capable of making your company a productive machine. While not all of them have your best interest in mind, think of a good IT consultant as a friend concerned with your well-being. The best always consider your individual needs; however, since it’s still about business, their goal is to not only make you happy, but save you money, time, and generate more revenue by optimizing your technology.

IT’s not a Hard Choice if It’s a Smart Business Decision

IT consultants have a unique solution for having your back 24/7: Managed Services. As Managed Service Providers (MSPs), industry professionals’ primary goals are to optimize your company’s infrastructure, protect your business’ private information and digital assets, and work to automate your technology workflow.

What does this mean for you in a nutshell?

  • Fewer computer/server breakdowns and repairs, which translate to time saved.
  • Less chance for security breaches and loss of private and proprietary data, a challenge too large to overcome for some businesses.
  • Less time wasted on menial tasks by allowing automated technology to work for you.

These add up to less time spent trying to make your technology work and more time doing your real job. This translates to money saved and the potential for increased revenue.

Put Your Faith in an MSP You Can Trust

The most productive companies use technology to make things easier, not to add more work when their systems fail. The only businesses that should work hard to ensure your IT runs smoothly are ones that specialize in the industry. Don’t amount technology work to basic janitorial duties, let your trusted friends at KME Systems help.

Ready to get back to work?